Shipping policy

Last updated: [2023.12.05]

Thank you for shopping at Fei Wood Gear. Please find our shipping policy outlined below:

Processing Time

Orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time
Standard Shipping	[10-15] business days
Express Shipping	[6-9] business days

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order contains your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Fei Wood Gear is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order damaged, please contact the shipment carrier or our support team directly at support@feiwoodgear.com to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Returns Policy

Please refer to our Returns & Refund Policy for information on returns.

Contact Us

If you have any questions about our Shipping Policy, please contact us at support@feiwoodgear.com.