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Our shipping carriers typically do not operate on weekends and holidays. Orders placed during these times will be processed on the next business day.

We will send out the product in 3-5 days，Shipping times vary depending on your location and the shipping method selected. You can find estimated delivery times during checkout.

Yes, you will receive a tracking number via email once your order has been shipped. You can use this to track your package's progress.

Consider the number of people who will be using the tent, the amount of gear you'll need to store inside, and whether you prefer extra space for comfort.

The product manual comes with an installation tutorial. You can find the installation video on our YouTube channel.

Keep it dry and clean, avoid storing it while damp, use a ground cloth or footprint, and follow manufacturer guidelines for washing and repairs.

Contact customers promptly，support@feiwoodgear.com
We will promptly reissue or return or exchange it for you.

Contact us to verify the situation and we will reissue or refund you.

If the order has not been shipped, you can contact us to change or cancel the order and place another order.If the order has been sent, please contact us to check the logistics status.

Our return policy allows for returns within 30 days of receiving your order,

You can initiate a return or exchange by contacting our customer service team and providing your order details.

You can reach our customer service team via email, or live chat during business hours. Contact information is available on our website.

There is no shipping fee for products that are not intentionally damaged.

Please bring pictures or videos and contact us to replace you with a new product.

Use this text to answer questions in as much detail as possible for your customers.